Me at home: ‘Honey, where’s the ketchup, did you finish it?’ Wife: ‘It’s in the fridge’ Me: ‘I looked, it’s not there’ The sound of pounding footsteps on a mission are heard marching to the fridge, whereupon an impressive and commanding opening swing of the door is given, the wife’s hand swivels like a whip, tip towards the now mysteriously reappeared bottle of ketchup and voila, there it is. I bow and kiss her backhand then meekishly apply the condiment. Occasionally solutions to our problems a...

Time to stir the pot again I continue to hear moans about the issues we’re about to discuss, so I dusted off and updated this classic prose which will address the purchasing of aftermarket spares (other than new condition). Many of you have shared privately with me that you forwarded links to the older blog to your customers, and this too prompted this update. In this blog we’ll review the following: OVERHAULED vs. REPAIRED or INSPECTED Reliability study Lack of Overhaul instructions for many p...

To lawyers and quality geeks, the careful selection of words one uses to communicate is a source of constant musing. Because of this I’m amazed that preflight passenger briefings continue to use a curious mixture of potentially confusing words for the inexperienced passenger. For example, “posted placards”. Huh? What’s a placard? Also, “no congregating around the forward lavatory”. Congregating? Are they expressing a religious restriction? I’m offended. Why not just plainly call a placard- signs...